![]() Managers They’re no longer required to be on-site, require space or constant team interactions.Post Observe.AI, we’ve had zero dispute requests. Introducing this level of transparency, you can show how the platform will continuously improve their performance, whether it be agent empathy statements, or average handle time (AHT), and automatically bring that commitment. Agents often raise concerns about how their evaluations are nitpicky and looking for something negative. They can also access their QA evaluation forms, see the evaluator, access coaching notes, coaching session schedule and an actionable plan. ![]() They can listen, review and self-evaluate.
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